TAILHIGH Dog Hybrid Harness - Moss Green
We ship globally! We endeavor to dispatch orders within 2 days from our Sydney warehouse. Most orders will be handled on the same day and picked up on the following business day.
Australia Customers
We offer a flat rate shipping fee of $10 for all orders under $99, and free shipping for orders over $99, bulk items excepted.
New Zealand Customers
A $20 flat rate applies to all orders shipped to New Zealand.
Other International
Shipping fees for international orders are based on the total weight of your package.| Weight | Shipping Fee |
|---|---|
| 0kg–0.25kg | $19.00 |
| 0.25kg–0.5kg | $25.00 |
| 0.5kg–1kg | $36.00 |
| 1kg–1.5kg | $47.00 |
| 1.5kg–2kg | $59.00 |
We use a combination of Australia Post and Sendle to ensure your order is delivered promptly and efficiently. Parcel locker not supported.
Shipping times may vary depending on your location and carrier used, but we do our best to ensure that your order is delivered as quickly as possible.
Please note that international customers are responsible for any additional customs duties, taxes or fees that may be imposed by your country. We cannot control or predict these fees, so we advise checking with your local customs office for more information.
We value your business and want you to be fully satisfied with your shopping experience. If you have any questions or concerns about shipping, please do not hesitate to contact us. Thank you for choosing our website, and we look forward to serving you soon.
EXCHANGES, RETURNS & REFUND POLICY
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
You’re entitled to a exchange or credit within 5 days of receiving the product under the following circumstances:
1. The product is faulty.
2. Wrong items sent to you, product is different from what you have ordered.
Subject to the above circumstances, certain products are non-refundable due to hygiene and safety standards reasons. We will assess each claim and will process base on case by case basis.
- We do not accept exchanges or returns due to change of mind.
- We do not accept exchanges or returns due to damages by dog.
- We do not accept exchanges or returns on sale items and gift cards.
- We do not accept exchanges or returns perishable goods (such as treats), personal care goods (such as shampoo, paw balms).
- For exchanges and returns, please email sales@shortiefriends.com.au with your order number and reason for returning your item.
- For fragile items such as glassware, it is the Buyer's responsibility to carefully pack the item to ensure the product is not damaged in transit. Unfortunately, damaged goods received by us will not be able to be refunded. ( Even if they are damaged during delivery from you back to us.)
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will not accept refunds for product damaged by your dog or product is no longer in original condition.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
We are not liable for shipping, exchange and refund fees if shipping address is submitted incorrectly when placing an order.
TAILHIGH 2-IN-1 HARNESS & LEASH
Using innovative technology, we provide a convenient and safe way for you to be with your companion.
We set out to design a better way to leash your dog. TAILHIGH's 2-in-1 harness & leash is lightweight and extremely strong. The 5-foot retractable leash is designed for convenience and safety, providing you just enough length to walk your dog without being tangled in the lead. Our award-winning, patented, two-way lock system provides a safety stop for when you need more control. We use premium non-toxic materials and a Y-shaped chest pad to ensure your dog's comfortability all day. With TAILHIGH, there's no more hassle leashing and unleashing.
No More Leashing and Unleashing
With a 5-foot retractable leash, there's no more worrying about leashing and unleashing your dog. Simply, pick up or release the lead when you're ready to go.
Comfort Design | Y-Shaped Chest Pad
We use an advanced sewing method and premium materials to ensure your dog is comfortable. The chest pad and backplate smoothly fit to the body, protecting dogs from irritation.
Water-Resistant Leash
TAILHIGH uses water-and-erosion-resistant materials because we know some dogs like to swim in the water and roll in the mud. Water will be drained and won't damage the system. Tested and approved by adventurous dogs, TAILHIGH can be worn in any environment.
Premium Non-Toxic Materials
We use elastomer, a type of rubber that is flexible and robust. Elastomer is a non-toxic material that is used in baby toys and bottles. TAILHIGH's non-erosion materials are water resistant.
Premium Handle
Walking your dog can put a strain on your hand, which is why we've upgraded our handles with a neoprene inner cushion for sizes M - XL. Each handle is big enough to wrap around your wrist.
Momentary Safety Stop Function
After seven rounds of design changes, we've created a patented two-way auto-lock system that can be stopped with a slight pull. This safety feature is based on the seat-belt principle and has passed usability tests for various breeds to ensure your dog and those around them are safe.
Lightweight and Extremely Strong
TAILHIGH weighs about 4.6 ounces (the weight of two eggs) and is strong enough to pull a 1-Ton truck. A test from a certified lab came out 888 N (90 Kgf) for a size Large leash. The lead is 5-ft long.
TAILHIGH Unboxing
Years of Research & Development
Patented Design
Order Early and Save More
Get introductory VIP pricing and special perks when you help fund this technologically advanced, all-in-one dog harness and leash. Our patented, award-winning harness-mount design outperforms traditional flexi-leashes, eliminating wrap-ups and breakaways. Be one of the first to score this amazing new pet innovation that will change the way you walk and play with your dog forever.
